Support
One person answers this mailbox, usually within a day. hello@rollferry.com
Three things worth trying first
- Your phone doesn’t appear. Pull down the USB notification on the phone and choose File transfer. Charging-only, MIDI and PTP don’t let a Mac read photos.
- RollFerry says the phone is busy. Quit Preview, Image Capture and Photos, then click Try again. The download page explains why.
- macOS refuses to open it. System Settings → Privacy & Security → Open Anyway. Three clicks, once per version. Steps with screenshots.
If you email
Tell me the phone model, what macOS version you are on, and what you saw on screen. If RollFerry showed a message, the exact wording helps most. Never send photos — I don’t need them, and I don’t want them.
Lost your license key
Email from the address you bought with and it’s resent. If you need to move the license to a new Mac, use “Deactivate this Mac” in Settings → License first; if the old Mac is gone, email and the seat is freed.
Questions
Will it delete my photos?
Only if you press "Delete … from phone" and confirm, and only for photos it has already verified on your Mac. It checks again, file by file, right before deleting. Anything it can’t verify stays on the phone.
What if I unplug halfway?
You lose at most the file that was mid-copy. Plug back in and it continues from there.
Where do my photos go?
Wherever you choose — a folder on your Mac or an external drive — organised by year and month (or year, or flat).
Does it work offline?
Yes. The only online step is checking your license key when you enter it.
Does it work with my phone?
Any Android with a USB cable and File transfer mode. If yours misbehaves, email — every phone that’s reported gets a fix or an honest answer.
iPhone?
Coming. Buyers get it as a 1.x update.
Wi-Fi transfer?
Not yet, and possibly never — a cable is faster and more reliable for gigabytes of video.
Why not the App Store?
Sandboxed USB apps and the App Store don’t mix well, and the fee would double the price.
Refunds?
14 days, no questions.